Resolving Credit Card Errors

While reconciling your tills Sportsman will notify you of any potential issues with the credit card transactions that were processed in a till.

1. At the bottom middle of the "Reconcile Cash Register Till" screen Sportsman lists the "Number of problem credit card transactions".

   1. Click the [View and Resolve] button and Sportsman will take you to the "Credit Card Processing Log." Reference Image 1

2. When accessed using the [View and Resolve] button in your till, the Credit Card Processing Log will be filtered to show "Only Problems" for the till you were reconciling.

3. To resolve a problem with your credit card transactions you'll need to reference your payment gateway to verify if the transaction in question was processed successfully.

   1. If it was processed, click the [Successful payment] button at the bottom right of the Credit Card Processing log.

   2. If there was an issue processing the transaction, select [Failed payment] Reference Image 2

      1. Sportsman will prompt you to confirm your selection, say [Yes]

      2. You'll then be given two choices for handling the failed payment

         1. [Keep Balance] When selected, this option will apply a balance to the patron's account for you to collect the payment later. The balance will show in the patron's "Account Details" as an outstanding balance. The patron can then make a payment on ActivityReg to pay off that balance or you can accept payment in-house."

            [Apply Adjustment] If you choose to apply an adjustment, Sportsman will automatically remove the sale to reflect what's shown on your payment gateway and create a record of the adjustment for your finance team. Reference Image 3

      3. When to use [Keep Balance] vs. [Apply Adjustment]

         1. This is mostly preference on your part, but generally speaking, small transactions for concessions or a day pass admittance may not be worth your time to hunt down and collect.

            1. i.e. I purchase a bottle of water for $1 at the pool

         2. However; larger transactions, such as program registrations, may cost several hundred dollars. In this case, you almost certainly will need to reach out to the patron and let them know there was an issue with their payment.